Pre-Contractual Informations

STANDARD INFORMATION FORM FOR PACKAGE TRAVEL CONTRACT WHERE THE USE OF HYPERLINKS IS POSSIBLE

ANNEX I , PART A

1. when the travel organizer is the travel agency Adriana travel
   When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. Adriana Travel Agency is responsible for the proper execution of the package deal as a whole. The Adriana travel agency has a statutory guarantee for the reimbursement of passenger payments and, if the transport is included in the package deal, ensuring the repatriation of passengers in the event of insolvency. More information on the most important rights related to the package deal agreement can be found at:
2. when the travel organizer is another travel agency
   When a combination of package travel services is offered in terms of the Law on the Provision of Tourism Services: The traveler has all the rights arising from the provisions of the Law on the provision of services in tourism relating to the package deal. The travel agency that organizes the trip is fully responsible for the proper execution of the package deal. The travel agency that organizes the trip has a legally prescribed guarantee for the compensation of the passenger’s payments and, if the transport is included in the package deal, ensuring the repatriation of the passenger in case he becomes insolvent.

Key rights under Directive (EU) 2015/2302 :

Travellers will receive all essential information about the package before concluding the package travel contract.
There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
Travellers are given an emergency telephone number or details of a contact point where they can get in toucher with the organiser or the travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract and any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance, if there are serious security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost.
Travellers may terminate the contract without paying any termination fee, where services are not performed by the contract and substantially affect the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
The organiser has to assist if the traveller is in difficulty.
If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Adriana Travel has taken out insolvency protection with Insurance company TRIGLAV OSIGURANJE: Insurance and security guarantee policy 990007073830 , info@triglav.hr, telephone 0800 20 20 80, telefax 0038515632799, Antuna Heinza 4, Zagreb Croatia.
Travellers may contact this entity or, where applicable , the competent authority Ministry of Tourism, Prisavlje 14, 10 000 Zagreb, e-mail: pravni@mint.hr, tel. +385 1 6169 243. Directive ( EU) 2015/2302 as transposed into national law
http://eur-lex.europa.eu/legal-content/HR/TXT/PDF/?uri=CELEX:32015L2302&from=HR